Frequently
Asked Questions
Shipping Address |
Policies & Privacy |
Pre-Orders |
International Orders |
Out of Stock
Why can't I ship my order
to another address?
We MUST have your
billing address in order to process your order. As
we are a small record store, we can't take the risks of credit
card fraud like the bigger stores can. So we must
individually call the credit card company to make sure the
address you've given us is actually yours. If the billing
address is even one digit off (did you forget to write your
apartment number? Is your zip code off by one digit?)
the bank will tell us that it's the wrong address. They
won't give out your information, just confirm what we've got,
so it's up to you to make sure what you tell us is 100%
correct. This is for your protection as well as ours.
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Privacy and Policy
Privacy.
Our privacy policy
is simple. We do not provide your
information to anyone. It is viewed
solely by us so that we can inform you of new releases and updates, as well as
provide you with the highest quality service.
Return Policy.
Returns are accepted within 21 days (three weeks) from date of purchase ONLY for
damaged/defective/misrepresented items. But no matter what, you MUST contact us
prior to returning any item so we can inform you how to handle each specific
situation! Otherwise, we cannot and will not be responsible for any item
returned without prior notification. Email us at recordrunn@aol.com
or call 1(212) 255-4280.
Shipping
in-Stock and out-of-Stock Items. Any
in-stock items will ship within 24 hours. We will notify customers who order
items that are out-of-stock about an approximate shipping date.
Release Dates are Often Unreliable!
Due to the unpredictable nature of record companies,
release dates are often postponed or altered, and sometimes it happens faster
than we can update it on the site! So, please take this into consideration if
you have an item on pre-order. We get new releases as soon as they are actually
released.
Prices
Change! Due to the nature of our
business, prices on collectible items might fluctuate in value. There are
countless variables which contribute to determining the price an item is sold
for. The prices listed in the current update will always be the price we charge.
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How do
"pre-orders work?
If you "pre-ordered" a
CD that has not been released yet, a pop-up window will open
up and let you know that the item you are interested in is not
available yet. If you e-mail us and ask, we will let you know
when it is finally in stock. We recommend that you pre-order,
because often times our initial shipment of an item will be
sold out the day it gets here. Many import CDs take over a
week to get back in stock, so it's best to have already placed
your order, so you are guaranteed a copy. In many cases we
will have listed a CD for pre order more than a month before
it's intended release. If your credit card info has changed
within that time, you must tell us, otherwise we will be
unable to process your order. We don't charge your credit
card until the day we ship out your item, so it's always
important to let us know of any changes. Also very often
record companies will delay the release of an album anywhere
from one week to several months! Please understand that we
are not responsible for this, and are just as disappointed as
you.
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Can I place an order from outside the
United States?
In short, yes but .
. . No offense to our beloved international customers, but
it is MUCH more difficult to process an order from outside
the USA. We can't always verify international credit
cards. That doesn't mean we won't try though. Certain places
(UK, Canada, Germany...) allow us to verify their credit cards
depending on the bank, other places simply will not. When we
can't verify a credit card, there are plenty of other routes
we can take. (Online payment services, money orders,
registered cash) This process sometimes can take a few days,
so please be patient if you haven't heard from us. We process
orders every day. Also, if we do process an international
credit card, the company requires us to insure your items. In
order to do that we must value to the contents of your package
on the outside of the box. That can often lead to high duty
taxes on your end, which is often something customers would
prefer to avoid. That's why other methods besides credit
cards are often the best answer. Simply contact us if you are
from out of the USA, and we'll prepare a total for you
including shipping, and suggest a method of payment that would
be right for you!
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Help! The
product I want is listed as
Out Of Stock. What do I do?
Don't give up. Check with us first by
email
We recently redid our website and now
some of our inventory of our inventory may be slightly off. In
the event we only had one copy of something, it might say we
have none left. That is not always true. We're trying to fix
this, but as I'm sure you can tell, we've got tons and tons of
items on our website, and we find that our energy is best used
adding all the new things that arrive every day. So if there's
something you see on our website, feel free to order it
anyway, or simply e-mail us at
info@recordrunnerusa.com,
and ask us if it's in stock, or if there's a chance we'll be
getting it back in anytime soon.
On the other side of
this spectrum, sometimes our inventory says we have an item,
but we recently sold out of it. (We're a record store too, not
just an online store, so many times a customer will come and
buy our last copy of something and we may have not had the
time to adjust the inventory on our website) We apologize
when this happens, and we're trying to fix this too. Bear
with us, and we promise if you want it, and it's out of stock,
we'll do our best to find it for you.
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If we were unable to
answer your question here, feel free to e-mail us here
info@recordrunnerusa.com,
and we'll answer anything we can!
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